Inspection and Return Policy

To ensure customer satisfaction, we allow customers to inspect the goods together with the delivery personnel upon receipt (or within 30 minutes of delivery). After receiving the order, please check the product model and quality; if you discover any quality issues or discrepancies regarding the model, please contact our customer service department for assistance with corrections, exchanges, or returns.

We are happy to issue a refund if our product does not meet the agreed-upon requirements.

1. Cases eligible for exchange or return:

- The product delivered differs from the order in terms of quantity, specifications, or model. Please note that for custom floral arrangements—due to their handcrafted nature—the actual product will resemble the sample by approximately 80–90%; florists may make minor adjustments to specific flower or foliage varieties without prior notice.

- The product was damaged during transit.

2. Changing or cancelling an order before delivery:

2.1. Changing an order:

We are happy to assist you with order changes. However, any changes must be communicated to us at least one day (24 hours) prior to the scheduled delivery time.

If the new product is of lower value than the originally ordered product, we will not refund the price difference.

If the new product is of higher value than the originally ordered item, please pay the price difference.

2.2 Order Cancellation:

Order cancellations are accepted, provided you notify us at least 8 hours prior to the scheduled delivery time.

We do not issue cash refunds; instead, the order value will be held as credit for an indefinite period, allowing you to place a new order at any time.

3. Refund Processing Time

Refunds are processed within 3–5 days after we approve the refund request.

If you have any feedback or complaints regarding product quality, please contact our hotline at 0919.89.79.69 or email us at tiemhoa.lavieestbelle@gmail.com.